Have a Question ? Maybe your Answer is Below in our FAQ's

Do you sell Nokia, Samsung, Apple iPod, Sony etc brands?

No, Martrics products are mainly not mainstream brands.
By importing these direct-from-factory non-branded products, you'll stay on the right side of the law, and profit from unique products incorporating the very latest technology!

Are Martrics products good quality?

We will only send you the best quality products.

Martrics guarantee product quality via a total Quality Control process in our warehouse.

How much does shipping cost?

It depends on the quantity of goods, the shipping method, and the country. Use the website checkout to preview prices.

Shipping costs depend on your destination and the quantity/weight of goods you are buying. We can ship any quantity of goods to any destination!

How do you ship the products?

How the goods are shipped to you is up to you.

You can choose:

- FedEx

How fast do you dispatch my order?

All products in our online store are in stock and are directly available for dispatch. That why we are able to sent out the goods within 1 working day.

What is the delivery time?

Delivery time can vary a lot per country, but typically is about 3-7 days by express shipping, 5-20 days by EMS.

Returns and Refunds

  • All our products come with a 12 month warranty. 
  • Fewer than 1% of all Martrics shipped products are subject to any warranty or quality issue.
  • In the unlikely event there is a quality defect that causes the device to be unacceptable for sale or unusable during the 12 months after dispatch from our warehouse, we will accept a return. When we receive the goods back  we will either repair the item, or offer full credit towards ordering a replacement.
  • If you experience any problem with a product bought from Martrics, contact us first and we will do our best to advise you. Any returns must be discussed with Martrics Customer Support in advance, and authorized so they are sent with the correct paperwork.
  • In the event of any returned goods where you are requesting a repair / credit under warranty, your shipping costs returning the products to the Martrics warehouse in China are payable by you, and cannot be compensated by Martrics.
  • Physical damage to a product caused by the user; opening products up, e.g. to repair or modify components; or flashing the firmware or using non-approved software - invalidates the warranty.

Not found the answer?

feel free to contact our customer service for free support